You can contact us in a number of ways, the details are listed below:
Customer Support Operating Hours
- Our Customer Crusader team work from Monday to Friday 8AM to 6PM.
- Any queries outside of these hours we aim to respond as quickly as possible.
Self Serve via My Account
You can access your account details online or on your mobile device.
Our email address for customer support is firstname.lastname@example.org.
Chat on our website and our energy specialists will answer your questions.
If we're not available or it is outside our operating hours, leave us a message and we'll come back to you as soon as we can.
We're on social media - you can connect with us on:
If you need to speak to our team fill in our callback form - we only need a few details:
- Your name and contact details;
- When you'll be free; and
- How we can help you.
Our Help Centre is where you can find information about energyclubnz. We have information articles that allow you to self-serve. You can search for key words or look through the listed articles.