You can contact us in a number of ways, the details are listed below:
Our email address for customer support is email@example.com.
Feel free to send us an email for support anytime, 365 days of the year, and we'll respond as soon as we can.
If you need to connect with us instantly you can Chat on our website.
Reach out, our energy specialists are available and ready to answer your questions.
If we're not available, leave us a message and we'll come back to you as soon as we can.
We're on social media - for starters you can connect with us on:
If you need to speak to our team fill in our callback form - we only need a few details:
- Your name and contact details;
- When you'll be free; and
- How we can help you.
Our Help Centre is where you can find information about energyclubnz. We have information articles that allow you to self-serve. You can search for key words or look through the listed articles.
You can access your account details online or on your mobile device.
Customer Support Operating Hours
- Email and Social Media: Send us a query anytime and we will respond as quickly as possible. Our team generally respond to queries within 8 business hours.
- We complete website call backs from Monday to Friday, 8am to 8pm.
- Connect instantly via chat, we're available Monday to Friday, 9am to 5pm.