You can contact us in a number of ways, the details are listed below:
Customer Support Operating Hours
- Our Customer Crusader team work from Monday to Friday 8AM to 6PM.
- Any queries outside of these hours we aim to respond as quickly as possible.
Self Serve via My Account
You can access your account details online or on your mobile device.
Our email address for customer support is firstname.lastname@example.org.
Chat on our website and our energy specialists will answer your questions.
If we're not available or it is outside our operating hours, leave us a message and we'll come back to you as soon as we can.
Chat is only available within New Zealand.
We're on social media - you can connect with us on:
To keep our costs as low as possible for our members, we don't operate an inbound contact centre. If you need to speak to our team fill in our callback form - we only need a few details:
- Your name and contact details;
- The best time and date to call you;
- How we can help you.
Our team do callbacks between 8AM - 6PM Monday to Friday. If we can't get through to you at your preferred date/time, we will try again at a later time.
Our Help Centre is where you can find information about energyclubnz. We have information articles that allow you to self-serve. You can search for key words or look through the listed articles.