We'll send you your bill once a week. It will normally arrive on the same day each week. We then automatically debit the outstanding balance 2 business days later via your nominated payment method (bank account or credit card).
If you are a customer with us and have not received your bill, first check your junk or spam folders and if you still cannot find it, get in touch with the friendly team at firstname.lastname@example.org to make sure we have your email address correct in our system.
Weekly billing allows you to see both your energy consumption and your costs so that you can better understand how you are tracking against your regular usage. This may allow you to understand and adjust your consumption behaviour if your bills start to go up!
If you would like to change the day of week your payment is deducted, contact the team at email@example.com and they will get it sorted for you.