You will receive your bill once a week. Weekly billing allows you to see both your energy consumption and your costs on a regular basis so that you can better understand how you are tracking against your regular usage. This may allow you to understand and adjust your consumption behaviour if your bills start to go up!
By default we send an invoice when we have 7 days of meter reads and will automatically debit the outstanding balance two business days later via your nominated payment method (bank account direct debit or credit card).
When the meter providers are later than usual in sending us the daily meter read information this can cause invoices to be produced a day later than usual, meaning the payment day is pushed back a day later too. If you would like to change the day of week your payment is deducted please click here and fill out the form.
If you are a customer with us and have not received your bill, please check your junk or spam folders, add firstname.lastname@example.org to your safe-sender list and if you still cannot find it, get in touch with the friendly team at email@example.com to make sure we have your email address correct in our system.