We'll send you your bill once a week and will automatically debit the outstanding balance two business days later via your nominated payment method (bank account direct debit or credit card).
Occasionally meter service providers have delays in sending us smart meter consumption information, in these instances your bill may be a day or so later than usual.
If you are a customer with us and have not received your bill, please check your junk or spam folders, add email@example.com to your safe-sender list and if you still cannot find it, get in touch with the friendly team at firstname.lastname@example.org to make sure we have your email address correct in our system.
Weekly billing allows you to see both your energy consumption and your costs so that you can better understand how you are tracking against your regular usage. This may allow you to understand and adjust your consumption behaviour if your bills start to go up!
If you would like to change the day of week your payment is deducted, contact the team at email@example.com and they will get it sorted for you.